Reference

Terms & Conditions For Your Account

rezekihoki Terms & Conditions set the rules for opening, using and maintaining your account in Indonesia.

Account accessWallet recordsPolicy changesLocal-law checks
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rezekihoki Terms & Conditions For Your Account
POLICY HELP DESK

Get Help With Terms & Conditions

A clear contact path helps when a clause affects your account, payment record or access request.

Account desk Use the support contact shown in your account area for questions about account creation…
Wallet status If a DANA, OVO, GoPay or QRIS record does not match your account, send…
Access query When a phone, browser or device cannot reach the account area, tell us the…
ACCOUNT SAFEGUARDS

What Our Policy Protects

Terms & Conditions work alongside the account controls we use to keep records consistent.

Account data

Your registration details, verified phone number and account activity are handled for account administration, access checks and support responses.

Cookies

Our browser flow may use cookies to retain session settings and keep the account area working across a mobile device.

Login security

You must protect your password, phone and any active session from other people using your device.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may be compared with your registered account details.

Record retention

We retain account, payment and support records for the period needed to resolve disputes, investigate irregular activity or meet applicable…

Policy requests

You can ask for correction, clarification or a copy of the account-related policy wording through the registered support path.

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account questions we expect you to ask before registration or when a wallet transaction needs checking. They cover access, identity details, payment matching, policy changes and requests about personal records. If your situation is not covered here, contact support from the registered account path so we can apply the current wording to your case.

You can open the Terms & Conditions from the account area and this policy page before completing registration. We keep the current wording available for account, payment and access questions. If a clause is unclear, contact support with its heading and your registered phone or email so we can explain its application.

Access or eligibility depends on local law. You must also provide accurate registration details, use your own account path and complete phone verification before access is enabled. Where local law permits, we apply the displayed account and transaction rules to the activity connected with your verified details.

Our Terms & Conditions require payment activity to be connected to the correct registered account details. DANA, OVO, GoPay and QRIS records may be checked against the receipt and account name. If the details do not match, we may pause the transaction while support requests clarification.

A different phone or browser may trigger an additional login or account-security check. Your responsibility under the Terms & Conditions remains the same: protect your credentials and active session. If access stalls, tell support the device path and screen wording rather than sending private login details.

Yes. Send a correction request through the registered support path and identify the inaccurate field, such as a phone number or account name. We may verify your identity before changing the record. Payment and security records can still be retained when the Terms & Conditions or applicable law requires it.

The Terms & Conditions may change when operational or legal requirements change. We provide the current wording in the account area, and continued account use after an applicable update may be treated under the revised terms. Check the policy page before using DANA, QRIS, bank transfer or a virtual account.

Contact the account support desk with your transaction reference, payment rail and the account contact used for registration. For DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, include the receipt without exposing a PIN. We use those details to identify the record and explain the relevant policy step.

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